Refund requests must meet specific criteria to qualify for processing. We evaluate each request based on the following conditions:

• Platform subscription refunds are available within 14 days of initial purchase
• Learning program refunds require submission within 21 days of enrollment
• Technical issues preventing platform access must be reported within 7 days
• Unused portions of annual subscriptions may qualify for pro-rated refunds
• Corporate training packages have separate refund terms outlined in service agreements

Please note that certain promotional offers and discounted rates may have modified refund terms clearly stated at the time of purchase.

Some services and circumstances do not qualify for refunds under our standard policy:

• One-time consultation sessions that have been completed
• Custom report generation services already delivered
• Learning program completion certificates and credentials earned
• Third-party integration fees and setup costs
• Services cancelled after the specified refund period

Refund processing times vary depending on your original payment method:

• Credit card refunds: 5-7 business days after processing
• Bank transfer refunds: 7-10 business days for domestic accounts
• International transfers: 10-15 business days depending on banking relationships
• Digital wallet refunds: 3-5 business days for most providers

We cannot expedite refund processing times as they depend on your financial institution's policies. If a refund doesn't appear within the expected timeframe, we recommend contacting your bank or payment provider first.

In certain situations, we may offer partial refunds or account credits as alternative solutions:

• Pro-rated refunds for unused portions of annual subscriptions cancelled mid-term
• Account credits for technical issues that significantly impacted service quality
• Reduced refund amounts for services partially utilized before cancellation
• Course transfer credits for learning programs when changing enrollment dates

Partial refunds are calculated based on unused service time and may be subject to administrative fees in some cases. Account credits typically have a 12-month expiration period from the date of issuance.

We understand that unexpected situations may arise requiring special consideration:

• Medical emergencies preventing course participation may qualify for extended refund periods
• Military deployment or job relocation circumstances receive case-by-case review
• Technical incompatibility issues discovered after purchase may warrant exception handling
• Duplicate purchases made in error are eligible for immediate refund processing

Special circumstance requests require supporting documentation and are reviewed by our senior support team. While we aim to be understanding and flexible, all decisions remain at faerionexalo's discretion based on individual case merits.